Terms and Conditions
1. Purpose and scope
1.1. These Terms and Conditions (“Terms and Conditions”) establish the rules governing the provision of services made available through this website (“Site”), owned by Movimento 55+ Associação, with registered office at Rua Almeida e Sousa, no. 48, 3rd floor left, Lisbon, Portuguese corporate tax number (NIPC) 514859172 (hereinafter “55+”).
1.2. The Site Terms of Use are available here and apply to all users of the Site (“Users”), including service providers (“Talents”) and purchasers of services (“Clients”). Users should therefore read the Terms of Use carefully together with these Terms and Conditions.
1.3. By purchasing services through the Site, the Client acknowledges and accepts these Terms and Conditions. If the Client does not agree with any of the rules set out herein, the Client should refrain from purchasing services through the Site.
2. Relationship between Talents and Clients
2.1. Services are provided by the respective Talents.
2.2. Before entering into the contract, the Client will be provided with information about the selected Talent, including their name, telephone number and relevant information regarding their profile and suitability for the requested service.
2.3. These Terms and Conditions constitute a contract entered into between each Client and the Talent in relation to the service purchased through the Site. The Client therefore has a contractual relationship with the respective Talent, and not with 55+, and 55+ is not a party to that contractual relationship.
2.4. The Talent is responsible to the Client for the provision of the contracted service and matters directly related thereto.
2.5. Any disputes between Talents and Clients concerning the provision of the service should be resolved directly between them, without prejudice to any rights legally available to the Client.
3. Services
3.1. Clients should review the detailed description of services before purchasing them in order to obtain information about their characteristics, the Talent, price and conditions applicable to the provision of the service.
3.2. Before completing the order, the Client will be provided with the information applicable to the contracted service, including the price and any other applicable charges.
3.3. Information and images accompanying each service are for illustrative purposes only.
3.4. In the event of incorrect information:
a) the Client will be entitled to terminate the contract in accordance with applicable law;
b) where the error concerns the price:
- if the correct price is lower than the advertised price, the order will be processed at the correct price;
- if the correct price is higher than the advertised price, the Client will be informed and must indicate whether they accept the new proposal or cancel the order within a maximum of 15 days from the communication.
3.5. All contractual information, information relating to services, communications between the Talent and the Client, and the process of formalising and executing the sale are carried out in Portuguese.
4. Ordering process
4.1. To purchase a service, the Client must complete the form available on the Site and follow the steps indicated therein. The Client may also submit a request by calling 930 55 65 75.
4.2. Before completing the request, the Client may review information concerning the service, the selected Talent, the date on which the service is to be provided and the corresponding price.
4.3. When completing the request, the Client must expressly confirm that they have read and accept these Terms and Conditions and that the order entails an obligation to pay.
4.4. Once the purchase process has been completed, the Client will receive an automatic email confirming receipt of the order. If the Client identifies any errors in the information provided, they should notify 55+ as soon as possible.
4.5. The Client may make payment using the payment methods available during the ordering process, namely:
- credit or debit card;
- Multibanco payment reference.
Exceptionally, other payment methods may be made available where necessary.
4.6. The payment systems used on the Site are operated by third parties. Their use presupposes knowledge and acceptance of the terms and conditions applicable to their respective services, and those entities are responsible for processing the payment transactions.
4.7. Orders are processed once the corresponding payment has been confirmed.
4.8. If the requested service is unavailable when the order is processed:
a) 55+ may propose another Talent or another date for the provision of the service, subject to the Client's express acceptance;
b) if no alternative is offered or the Client does not accept it, the amounts paid will be refunded within a maximum of 30 days after becoming aware of the unavailability of the service.
4.9. The data recorded during the purchase process through the Site and/or by 55+ or the Talents constitute evidence of the transactions carried out.
5. Provision of the service
5.1. Services are provided in the territories/locations made available on the Site.
5.2. The expected date for provision of the service will be indicated during the relevant purchase process.
6. Cancellations and right of withdrawal
6.1. Cancellations6.1.1. The Client may cancel their order up to two hours after payment has been made and will be entitled to a refund of the amounts paid.
Without prejudice to this option, a Client who qualifies as a consumer may exercise the right of withdrawal in accordance with applicable law and as set out below.
6.1.2. Failure to pay for the order within two days following its placement will result in its automatic cancellation.
6.1.3. The Client may cancel the order if informed of a change to the Talent selected to provide the service and does not accept that change, provided that the Client communicates their decision within a maximum of 24 hours of being notified.
6.1.4. Orders may also be cancelled in the event of a programming error or malfunction of the Site, or where the contractual proposal reaches its destination in a distorted form and the error concerns an essential element of the contract.
6.2. Right of withdrawal6.2.1. A Client who qualifies as a consumer has, in accordance with applicable law, the right to withdraw from the contract within 14 days, without having to provide any reason, except where one of the legally established exceptions applies, in particular where the contracted service has already been fully performed in accordance with the law.
6.2.2. To exercise the right of withdrawal, the Client may send an unequivocal statement of their decision to:
The communication must enable the Client and the contracted service to be identified and must clearly state the decision to withdraw from the contract. For example, the Client may provide:
Subject: Withdrawal from service
Name:
Contracted service:
Order date:
Order reference/number, if available:
Statement: I wish to exercise my right of withdrawal in respect of the service identified above.
Use of this format is not mandatory, provided that the communication unequivocally expresses the Client's decision to withdraw from the contract. This is in accordance with Article 11 of Portuguese Decree-Law no. 24/2014.
6.2.3. To meet the deadline, it is sufficient for the communication concerning the exercise of the right of withdrawal to be sent before the applicable statutory period expires.
6.2.4. 55+ will provide the Client with confirmation of receipt of the withdrawal request on a durable medium, namely by email.
6.2.5. In the event of withdrawal, payments due to the Client in respect of services not provided will be reimbursed without undue delay and, in any event, no later than 14 days from the date on which the decision to withdraw is communicated, in accordance with applicable law.
6.2.6. The refund will be made using the same payment method used by the Client for the initial transaction, unless expressly agreed otherwise. Where necessary, the Client may be asked to provide an IBAN in order to process the refund.
7. Talent's responsibilities
7.1. Without prejudice to the Site Terms of Use, the Talent is responsible for:
a) holding any authorisations legally required to provide the services;
b) ensuring the quality of the services provided and, where applicable, of the products or materials used in providing them;
c) setting the hourly price for the services they provide. 55+ may provide a recommended rate based on market rates in the relevant territory, but the final price is determined by the Talent;
d) complying with any tax obligations legally applicable to the services provided;
e) ensuring the reliability, accuracy and correctness of information, data and content made available in relation to their services, and holding any rights or authorisations required to make such information available;
f) ensuring that the services and content made available comply with applicable law and do not promote racism, discrimination or violence, or contain offensive, obscene or defamatory content.
7.2. The Talent is responsible for knowing and complying with the legal requirements applicable to them, including those relating to the provision of services, insurance and consumer protection.
7.3. Talents declare that the information they provide is true, current, complete, clear, objective and lawful.
7.4. Clients acknowledge that the processing of the order and provision of the service depend on the accuracy and completeness of the data and information they provide.
8. Contact and complaints
For any enquiries relating to the services or to submit a complaint, the Client may contact 55+ using:
Email: info@55mais.pt
Telephone: 930 55 65 75
Telephone calls may be subject to charges established by the Client's telecommunications provider.
9. Final provisions
9.1. These Terms and Conditions, as well as the services and information presented on the Site, including prices and any promotions, may be amended. Any amendments will apply to future purchases of services. Updated versions will be made available on the Site.
9.2. If any provision of these Terms and Conditions is deemed null, ineffective or unenforceable, this will not affect the validity of the remaining provisions.
9.3. Communications addressed to Clients will be sent to the email address provided by the Client.
9.4. All matters governed by these Terms and Conditions are subject to Portuguese law and, in the event of a dispute arising from their interpretation or application, the Judicial Court of the District of Lisbon (Tribunal Judicial da Comarca de Lisboa) shall have jurisdiction, to the extent legally permissible.
Last updated: September 2026.
